Last week, I wrote a quick post about what’s wrong with PR and it triggered additional thoughts on what PR pros need to learn to be better at their jobs. Over the course of my career, I’ve learned a great deal about the career I’ve chosen as well as business in general. While my degree in journalism played a small part in my knowledge, the mentors and professional relationships I’ve developed over the years have played a bigger role in my growth as a communications professional.
*** Note: we should always be learning. If we stop, then we grow stagnant as professionals and people.
Following are three things I believe all PR professionals should learn.
1) Learn how to read a financial report. While most of us have worked on an annual report or two, how many PR pros actually can understand what one says from a financial perspective? I believe it’s a critical skill that should not be overlooked. I realize that most communication pros entered this business because math and numbers are not our strong suit — I’m one of them. However, if communications departments expect to gain respect from senior management, the first step is in figuring out profits, losses and all that is associated with the financial side of the business. It will also make the budgeting process easier if you understand the company’s financial situation.
2) Learn your business. Whether you work for an agency or internally, take the time to get to know your business (or your client’s business). I think I’ve mentioned before that I had a boss who encouraged me to shadow other departments in the company to learn about their daily activities, challenges and successes. The experience better prepared me for questions from media, others in the company, external customers and industry partners who I worked with on a regular basis. Combining what I learned internally with what I heard from the outside, I was far better prepared to advocate for programs and projects that would strengthen our company’s market presence.
3) Share information. A key to building strong relationships with your internal and external customers, media, industry partners and more is to share information. As PR pros, we often find ourselves in positions where we cannot share information due to confidentiality agreements or clients who are not ready for information to be spread externally. However, this is more geared toward being a good team member. Many people believe that information is power so they hold on to important tidbits and dole them out only as necessary. This does not translate into a good team member. Managers and supervisors should take time to keep their departments up to date with internal news to ensure that they feel as if they are part of the company as well as better able to communicate with their customers, whether that’s internal or external. It builds trust between team members. If you are more entry level, be sure you share information with your superiors for a couple reasons. First, they need to be aware of issues that arise with a client or fellow employee to assist with combating problems. Second, sharing lets managers know about your successes that may not be immediately visible in a busy, fast-paced environment. (I’ve talked about this before | See this post on leadership.)
These are just three of many things to learn. What others would you add as top priorities?